If your workplace runs with smooth efficiency, there’s a good chance your administration department is maintaining well-managed day-to-day operations. Office and admin staff serve as the glue that keeps an organisation together by making life easier for everyone else.

These are in fast-paced, detail-focused positions that need individuals who can juggle numerous responsibilities at once while remaining on schedule.

As a preferred staffing supplier of blue-chip corporates globally, the Greys Recruitment team has seen the value of hiring only the most qualified office and admin staff for your operations.

From receptionists, clerks and personal assistants to financial analysts, project and sales administrators, we have mastered the science and art of recruiting the right talent to fit your unique needs.

We recently sat down to explore the recruitment strategies we employ when hiring for office and administration roles, as well as what makes our recruitment process so successful.

This article discusses the value of office and admin staff, what Greys Recruitment does and three essential strategies that we leverage to hire the best talent for our clients.

If you are searching for a more urgent solution to your recruitment needs, head directly to our website contact page to connect with trusted specialists in the temp and permanent employment space.

 

3 Strategies We Use To Hire The Best: The value of office & admin staff

 

A smoothly operating workplace boosts productivity and morale. To keep everything moving, your office and admin deal with problems on both a macro and micro level. Their responsibilities reach nearly every company area, making them a crucial go-to source of broad information.

Because they have contact with so many people—particularly vendors, clients, and new employees—their behaviour and attitude affect the overall tone and culture of the company.

Administrative roles apply at every company level, and your company must hire the best office and admin staff to maintain its strong performance.

Each role brings a unique set of skills and abilities to the company, like:

 

Creativity

 

Office and admin staff should be able to problem-solve and come up with new ideas to keep your business moving forward.

 

Accounting and financial management skills

 

These positions often need staff who can work closely with bookkeepers and accountants to ensure financial accuracy.

 

Strong written and oral communication

 

Effective office and admin staff must be able to write emails, reports, and presentations that clearly communicate ideas and processes.

 

Superior organisational skills

 

Administrators must be able to juggle multiple projects at once without missing deadlines and instructions.

 

Technology

 

They need to use the latest technological tools, like CRM systems and project management software.

 

Ability to work in a team

 

This sector of staff must be able to work closely with others on projects and communicate regularly.

Since all businesses need these skills to handle daily operations, having a top office and administrative staff on your team is essential to achieving consistent growth and profitability.

By hiring the best office and admin staff, your company is investing in the future of its business.

 

Our Recruitment Process

 

As a client of Greys Recruitment Agency, you receive a tailored solution when hiring for temporary or permanent office and administration roles, no matter what your seasonal demands are.

We have developed a streamlined approach to staffing that starts with an initial consultation where we discuss your recruitment needs, business goals and the type of staffing services your company requires.

Our recruitment process focuses on getting to know both our candidates and clients to match you effectively. This approach consistently delivers quality talent in good time at a great value every time.

We have built our reputation on relationships with talented office & admin staff that last for years, and that is why we take the time to get to know both our candidates and clients.

 

Who do we recruit?

 

Your office and admin staff positions are some of the key components to maximising the level of profitability and productivity in your working environment.

 

Greys recruits staff to fill positions such as:

• Office Managers
• Business Administrators
• Virtual Assistants
• Receptionists
• Clerks
• Executive Assistants
• Project Managers
• Personal Assistants (PA)
• Office Administrators
• Financial Analysts
• Project Administrators
• Facility Managers
• Sales Administrators, and much more.

 

As an expert job placement provider, we perform a comprehensive needs analysis with each client. It is exceptionally hard to run an association without decent administration personnel, so this is essential to hiring the optimum staff for your needs.

 

3 Core Recruitment Strategies

 

Greys leverages over 40 years of experience and continuous innovation to source, vet, interview, hire, train and onboard a higher quality of admin and office staff for clients.

Now that you understand more about our recruitment process and what type of positions we recruit for, let’s take a look at three core recruitment strategies that we leverage in our approach.

 

1) Expert Teams

 

As a trusted member of the MASA Group of Companies, Greys Recruitment leverages expert methodologies and competencies with over four decades of continuous results.

Our team features professionals with extensive experience in a wide range of industries. They have migrated from one field to another to join our dynamic group and provide the industry’s gold standard of recruitment skills and expertise.

By partnering with us, you gain access to specialists who deliver measurable results throughout the entire temporary and permanent recruitment process.

 

2) Technology-Based Systems

 

At Grey’s, we believe in technology as a necessary tool to meet the demands of our clients and candidates alike. We aim to keep our clients at the forefront of this competitive economic landscape by using cutting-edge technology to deliver the best results.

Our CV database allows us to access the best technical talent from across the world, providing a global network of verified, mobile office and administrative experts.

We also automate and optimise the candidate sourcing process across multiple platforms using various tools and SEO practices, ensuring we implement the most up-to-date practices and global trends at all times.

When combined, these technology-based systems deliver a competitive edge to our clients and candidates alike.

 

3) Training and Onboarding

 

We pride ourselves on its excellent customer service skills shown through every step of the recruitment process, including training and onboarding programs.

Our team of recruitment consultants and technical experts work together to provide a tailored onboarding program for each candidate. The result is that staff members are ready to serve their clients from day one.

Our goal is to create a smooth transition for both you and your new staff member. We provide comprehensive training and induction programs with all the necessary learning materials and resources to supplement an employees’ learning process.

The result? You have an office or admin staff member equipped with the skills and knowledge to meet your expectations, ready to deliver value early on in their new position.

 

Hire the best for your business

 

When building a company’s strengths, it’s tempting to focus on the sales department or upper management. While they undoubtedly have an essential function, they can’t achieve success or perform at a high level without competent, organised office and administration personnel.

Greys Recruitment is committed to providing the best in class recruitment methodologies and expertise. We have a proven track record of successfully fulfilling our clients’ admin and office staffing needs and delivering the industry’s best candidates for the job.

We offer a complete range of recruitment services designed to meet your specific needs, including permanent and temporary solutions, contract-to-hire arrangements, and the most cutting edge technology to gain a competitive edge in this highly contested recruitment industry.

Contact us to learn more about our recruitment strategies and how they can help meet your temporary or permanent needs. You can visit our website page for more information or dig deeper into our blog for more recruitment tips and tricks.

 

Cost control is essential for all companies. The competitive nature of our economic landscape and its rapidly evolving industries makes it more vital than ever for you to manage your labour expenses and maximise your bottom line.

One of the best ways to do this is through temporary staffing.

Partnering with an expert labour broker and temporary employment specialist can be an excellent way to save money on labour costs by outsourcing work that you would usually assign to employees who are not an essential part of your company.

Temporary staffing, in turn, provides various benefits, such as avoiding the costs of offering benefits to permanent employees or bringing on full-time workers when your company does not require their services for too long.

Alongside temporary staffing, there are further opportunities for your company to save on labour costs. This article breaks temporary staffing and discusses how you can cut down your labour costs through various outsourcing solutions.

Do you need a more immediate response to your labour needs? Navigate to MASA’s contact page to consult with the leading labour brokers and temporary staffing specialists in South Africa.

 

What is temporary staffing?

 

Across the globe, companies of all types are dealing with shifting market demands, not to mention the various staffing challenges posed by the COVID-19 pandemic.

When the economic climate is uncertain or your seasonal requirements change, you may not want to hire full-time labour permanently. Instead, a flexible, on-demand workforce that can provide specific skills and expertise on a short-term basis may be more beneficial to your business.

This point is where temporary staffing comes in handy.

Temporary staffing is when an employment agency recruits individuals to work for client companies on a temporary contract, usually no longer than three months.

The outsourcing agency will continue to pay the worker under a contract to provide temporary help to another company.

 

Leveraging Temporary Staff

 

In today’s world, a company’s workforce must adapt to the times. Most businesses can no longer rely on full-time employees to stick around for decades at a time.

Temporary staff is essential to remain competitive and productive in your respective industry or niche. Taking the time to make informed staffing decisions will set up your business for success through any challenges which may arise in the future.

The temporary staffing firm you choose to partner with should be able to offer your company flexible staffing options that allow you to decrease the number of employees on salary when their labour is not required.

By taking advantage of a temporary staffing firm, you can ensure your company gets the max out of its labour budget.

Every project, season and operation will require a unique and dynamic labour plan. Choosing the right agency to fill all of your staffing needs will take a load off your shoulders and help you find the best and most cost-effective temporary labour solutions.

 

An overview of cost savings

 

Temporary employees are unique because they offer a range of cost-saving benefits to businesses that traditional employees can’t match.

 

They allow companies to:

• Adapt staffing levels to suit seasonal demands;
• Hire specialists on a short-term basis to cope with an increased workload;
• Avoid the costs of offering benefits to part-time employees;
• Cut the costs of bringing on full-time workers when your company does not require their services.

 

Through economies of scale, an outsourced service provider can run a more cost-effective operation than most companies’ in-house processes by using expert staffing providers, administrators, HR & IR practitioners.

 

At, MASA we absorb the following payroll-related costs for our clients such as:

• Staffing required for HR, accountancy, bookkeeping, payroll and processing
• Software, licensing and maintenance of technology-based systems
• Operational costs encompassing everything from phone lines to payslips, rent and bank charges

 

We will also absorb various daily operational costs, including:

• Staffing required for operations management, recruitment, site management and drivers
• Vehicle instalment, repairs, fuel and maintenance
• Criminal checks, PPE issue and return, timesheet administration and printing

 

You can check out our full article on How To Save Money by Outsourcing Your Payroll

 

The MASA team will also handle everything from employee induction, training and onboarding, on-site management to ensure we carry out all of your operational tasks in a timely and professional manner.

 

Cost-savings through risk mitigation

 

Managing risk is one of the most crucial elements to securing cost savings and the overall viability of a staffing operation. MASA protects clients from a variety of risks through:

• Insurance and liability cover
• Theft and stock loss prevention and cover
• Health and safety training and resources
• Grievance and dispute resolution procedures

 

By partnering with a reliable labour broker, you can safeguard your business from legal risks and any preventable issues which may arise during the temporary employment journey.

 

Maximising your solution

 

Your temporary staffing solution functions as a powerful vehicle for expanding your workforce and saving costs during critical moments; however, there is more value that you as an employer can bring to the table.

So, here are some actionable tips you can use to prepare your company for outsourcing and capitalise fully on your relationship with a temporary employment agency:

 

Take a Closer Look at Your Labour Costs

 

It’s critical to plan ahead and determine which areas of the business incur the most expenses, limiting their growth as much as possible.

 

Actionable steps:

• Identify your top 3 to 5 labour-intensive suppliers, departments or employees.
• Break down each of their costs into categories such as payroll administration, equipment, material and necessary staff
• Analyse these costs and identify areas that can be streamlined or outsourced to help you cut back on unnecessary expenses

 

Operate with Fewer Resources and Smaller Budgets

 

When costs rise, it’s natural for businesses to look for cuts in labour and total benefit spending. In fact, many companies are implementing strategies to decrease medical plan expenses by offering low-cost, high-deductive plans.

 

Actionable steps:

• Go over your company’s health care plan with a fresh set of eyes
• Compare its offerings to those of competitors and industry standards. You may be surprised by what you find
• Inform your temporary staffing partner of your findings and see if they can help you save money by providing a more cost-effective health care plan

 

Gain better visibility into payroll costs

 

“Know your adversary.” It’s essential to understand the source of the problem in order to find a solution. You can see trends and patterns better once you have access to the big picture.

 

Start by asking questions like:

• Are we overspending on labour?
• Are we underutilising our workforce?
• Are we properly managing overtime?

 

If your overtime costs have been unusually high lately, having correct payroll information will aid you in determining the cause.

When you have a good grasp on employee compensation and benefits expenditures, you can prepare for better wage increases and extra workers as your business expands.

 

Wages are rising – use more efficient methods

 

Once you’ve got a good grasp on your current labour expenses and trends, you’ll probably want to find ways of reducing them immediately.

 

Here are a few suggestions for increasing overall efficiency and making a positive impact on the bottom line:

• Implement a time and attendance system to ensure that people are clocking in correctly, reducing the chance of theft, and doing overtime correctly.
• Find a single HR, payroll, and timekeeping solution to enhance efficiency and guarantee correct and complete labour data.
• Reduce administrative overhead and free up time for more valuable tasks, allowing you to ensure that personnel expenses are worthwhile.

 

By digging deeper into your companies’ needs and requirements, you can meet your temporary employment partner halfway with insider insights that will help maximise your staffing solution.

Even taking the time to discuss these suggestions with your team will bring out helpful information that you can use to reduce your expenditure and improve your business operations over time.

 

Make the call, cut the costs

 

All employers are looking for ways to cut down on labour expenses. It isn’t an easy task, but when you’ve got the right partner in your corner, it doesn’t have to be a challenge either.

Having temporary employees in place can make your business more efficient, save you time and money, and help you hire effectively during times of increased staff demand.

If you are looking for expert temporary staffing services, contact MASA today. Our team of seasoned recruiting professionals is ready to connect you with high-quality temporary employees that can deliver results.

Visit our webpage or blog for more information on the benefits of temporary staffing and the services we provide.

 

In South Africa and worldwide, the truck driver shortage is becoming more and more apparent. This shortage is particularly challenging for businesses that rely on qualified drivers to keep their operations running smoothly.

Not only is the current workforce retiring earlier, but lockdown restrictions have made it difficult for new drivers joining the industry to get trained and licensed. The current social and economic challenging may also spur a rise in driver strikes, which could damage the country’s already fragile logistics sector.

The good news is that there are ways to survive and thrive in this type of environment. The modern workforce can be more adaptable and resilient with the help of outsourcing services.

By working with drivers for hire through a driving specialist agency, businesses can access a flexible solution that works for them. This solution means other drivers can fill in when drivers are on leave; drivers with specialist skillsets can transport different goods and cargo as needed, and companies can easily hire drivers with the right experience for specific tasks.

 

This article explores how to survive and thrive in South Africa’s truck driver shortage.

 

Are you looking for a more direct way to overcome truck driver challenges? If so, you can reach out to MASA and access a reliable supply of industry-leading drivers across South Africa.

 

Hire more qualified and experienced drivers

 

Covering a vacancy in your driving operation is a crucial task that an outsourced driving specialist can handle for your business.

However, a top outsourcing agency hires not just to fill a position but to ensure that your company teams up with the most qualified drivers for the jobs. Employing more skilled and experienced drivers can help boost productivity and mitigate the various risks of commercial driving in South Africa.

In the face of severe driver shortages, your company could hire fewer drivers and still maintain a healthy bottom line with efficient, expert drivers leading your logistics operations.

 

Leverage a flexible solution

 

The COVID-19 pandemic has been a challenge to navigate because of unpredictable changes to lockdown regulations and how they affect business.

Partnering with an outsourced driving specialist will give your company a significant amount of flexibility and freedom to adapt to changing circumstances and still keep drivers on-site.

You can increase or decrease your staff complement at any time and deal with any seasonal changes in your requirements while still maintaining high productivity and safety standards.

For example, drivers for hire can fill in during the quarantine period when drivers cannot work. With drivers available at a moment’s notice, your business can continue to operate smoothly and ensure drivers are always on hand when needed.

 

Recruit drivers with specialist skillsets

 

Businesses need to recruit drivers with specialist skillsets to survive and thrive in South Africa’s truck driver shortage.

This means that your logistics team should have trained and licensed drivers to transport different goods, such as hazardous materials or live animals.

Having specialist drivers for the job can make all the difference in mitigating risks and ensuring high productivity. When a business has drivers with the right experience, it reduces operational downtime and increases safety.

For example,  drivers with the right experience will know how to safely transport hazardous materials and live animals, ensuring that your business can meet delivery schedules. This factor is crucial in South Africa’s truck driver shortage environment, where fewer workers have specialist skillsets.

 

Tap into an industry-wide supply of drivers

 

When it comes to finding drivers with the right skills and experience, an outsourced driving specialist will have access to a vast network of drivers that your business can leverage.

You can find drivers for hire experienced in transporting specific types of goods or cargo, familiar with different routes across South Africa, or skilled in using the latest technologies in commercial driving.

This also gives you the peace of mind that comes with knowing drivers are screened and qualified to meet your safety and performance standards. They are ready to enter your workforce and deliver value to your company from the word “go”.

 

Recruit drivers faster

 

Hiring drivers in-house can be a lengthy process, which is not ideal in a situation where drivers are in short supply.

An outsourced driving specialist can help you quickly and efficiently recruit drivers with the skills and experience you need for your business. This efficiency is thanks to an extensive screening process that allows only the most qualified drivers into their network.

This also gives your company access to a large pool of drivers, so you won’t have to spend time looking for qualified drivers available to work when you need them most.

 

Minimise risks with increased safety measures

 

An outsourced driving specialist will ensure drivers meet the highest qualifications, safety, and performance standards.

This is due to the specialist agency’s years of experience in the field and its focus on driver safety and compliance. By hiring drivers through an outsourced driving specialist, you are minimising your business’s risk exposure and ensuring that your drivers are productive and safe on the road.

Leading driving specialists like MASA will also include liability coverage in your staffing solution, which ensures that drivers are insured on the road. This coverage protects you from liabilities in case of accidents and gives drivers more peace of mind while driving for your company.

 

Get behind the wheel

 

The truck driver shortage is a pressing challenge for businesses in South Africa. However, companies can survive and thrive amidst these economic challenges by hiring drivers through a driving specialist agency.

An outsourced driving specialist is a one-stop resource for all your driver recruitment needs, saving you time and money upfront while still delivering drivers who are qualified and experienced in commercial driving.

Even better, drivers for hire can be a reliable solution to your staffing needs in times of crisis, such as the COVID-19 pandemic. Businesses should consider how drivers for hire can help them overcome these challenges and improve their productivity.

If you are looking for a more direct way to overcome truck driver challenges, reach out to MASA today for a reliable supply of drivers across South Africa. With drivers for hire available at a moment’s notice, your business can continue to operate smoothly and ensure drivers are always on hand when needed.

 

Payroll is a crucial function that helps keep businesses running, and it is one of the most complex processes they face. Payroll specialists, for example, ensure that staff are paid correctly and on time, as well as handle records and paperwork necessary for taxes and compliance with government rules.

Many businesses delegate their payroll processing to an outsourcing agency. Numerous activities are involved in the process, and it might be difficult for one person to manage them all.

Outsourcing agencies that offer payroll services can provide employers with the highest level of payroll management. They are well-equipped and experienced in designing, implementing, maintaining and improving their clients’ payroll systems so that they can generate maximum output while at the same time ensuring compliance with legislation.

This article explores eleven essential tasks outsourced payroll operators handle and highlights further advantages of outsourcing your payroll.

If you require more urgent assistance with your payroll needs, reach out to MASA today and access the leading edge in outsourced payroll services.

 

Essential Functions of Outsourced Payroll Operations

 

One of the main areas that an outsourced payroll specialist will be responsible for is ensuring that they take care of your payroll administration tasks seamlessly and accurately.

Payroll administration is what keeps businesses running. This is why your payroll specialist must have the right level of training, experience and expertise to handle all administrative activities associated with managing payroll on all levels.

A well-trained outsourced payroll operator will be able to provide you with an accurate assessment of what needs to be done for your company to achieve maximum output.

 

Capturing and reporting on leave and absenteeism

 

An outsourced payroll specialist will capture the correct data for you to accurately report absences such as sick days, vacations or other forms of leave. They can also work with HR managers to determine the right amount of leave for certain employees.

This task may seem quite simple but is often overlooked by payroll staff. However, it can lead to incorrect payments if done incorrectly and cause issues within your company.

By having an outsourced payroll specialist handle this task, you can be confident that everything is being handled correctly at all times and that you are meeting all compliance requirements of this process.

 

Transfer of salaries and wages to employees

 

The person responsible for administering your payroll should accurately calculate all salaries and wages due and ensure to transfer to employees on time and correctly calculated.

This step is one area where there can often be a significant variance between what your company must pay and what you actually paid. Apart from the financial impact, getting the transfers wrong can cause unnecessary administrative burdens for your business and result in many queries that need to be addressed.

By allowing payroll specialists to handle these tasks on your behalf, you will free up valuable time and resources, which should help improve operational efficiencies across the board and maintain employee satisfaction.

 

Preparation, print and delivery of payslips

 

Another area that an outsourced payroll specialist will handle for you is preparing, printing, and delivering payslips. This part of the process provides a record of employee salaries and deductions made from their paychecks.

It can also reduce payroll errors by ensuring all information provided to the outsourced payroll specialist is accurate and up-to-date before processing begins.

Again, this frees up time and resources for your business while ensuring all employees have access to the correct information at any given time.

 

Customised payroll reports for your business

 

A leading payroll specialist will be able to offer you customised reports that help your business achieve maximum operational efficiencies. They will be able to provide information on the specific areas of payroll administration where improvements can be made and outline why they are beneficial for your business.

This is extremely important because it helps businesses identify potential problems early and provides detailed insight into the current payroll operations.

 

Ensuring statutory compliance

 

Ensuring statutory compliance by monthly preparation of the monthly EMP201, preparation and submission of EMP501, and annual IRP-SARS returns is a key task that an outsourced payroll specialist will be able to handle for you.

This ensures your business meets all legislative requirements and keeps on top of changes in legislation as they happen, helping it avoid steep fines or other sanctions associated with non-compliance.

By having an experienced and qualified specialist take care of these tasks, your company can focus on its core business activities while ensuring maintaining compliance at all times and avoiding legal issues.

 

Assistance with all payroll related queries

 

As mentioned in the previous point, payroll processing is complex and can become even more so when legislation is introduced or changed.

This makes it extremely important to have access to the right support when you need it most, especially in an environment where payroll processing needs are constantly evolving.

By having a qualified outsourced payroll specialist take care of these tasks for your business regularly, they will be able to assist you with all payroll-related queries and any potential legal issues.

 

Further advantages of payroll outsourcing

 

Outsourced payroll solutions are beneficial for businesses that want to improve operational efficiency, minimise the risk associated with human errors and ensure they meet statutory requirements at all times.

By allowing qualified outsourced payroll specialists to handle these tasks for you, your business can focus on its core activities while ensuring all employees are paid accurately and on time.

Further advantages of payroll outsourcing

 

• Improved operational efficiencies
• Reduce costs
• Increase time saved
• Minimise the risk associated with human errors
• Achieve maximum operational efficiencies

 

The more businesses understand how an outsourced payroll solution can help them improve operational efficiencies, reduce costs and minimise the risk of human error, the more likely they are to choose this option.

 

Conclusion

 

Ultimately, whether your business chooses to outsource payroll processing or handle it in-house, you will need a reliable and skilled workforce.

An outsourced payroll solution can provide the expertise and experience required to ensure your business procedures are up to date and you remain compliant with legislation at all times.

Contact MASA today to learn more about our outsourced payroll services or to discuss your specific requirements. You can also check out our previous article on How To Save Money by Outsourcing Your Payroll and other expert industry insights.

 

When it comes to finding the right staffing solutions in 2022, it helps to know which tasks, roles, or operations will most likely be outsourced in your industry. That way, it does not matter what province you and your business are located in. It could be Cape Town, Johannesburg; Durban, Gqeberha (Port Elizabeth), or anywhere in South Africa.

One of the most powerful benefits of an outsourced staffing solution is flexibility and the opportunity to leverage a personalised solution that fits your unique business needs. By knowing which tasks, roles or responsibilities are most predicted to be outsourced this year, you can make a more informed decision on which staffing solution may be best for your business.

 

This article introduces our prediction of the top five most outsourced tasks in 2022. If you want to gain a more immediate solution, contact MASA to connect with a leading staffing agency in South Africa.

 

1. Information Technology (IT)

 

Technology has rapidly evolved over the past ten years and will play an increasingly significant role in business during 2022 and beyond. Information technology (IT) is a core part of today’s advanced economy that smart companies are outsourcing to stay ahead.

According to Statista, the IT outsourcing industry is growing at a CAGR of 8.93% and will be worth a market volume of $551,956.3 million by 2026. 

Of all the IT services, most companies engage in robotic process automation (RPA), like AI and software outsourcing. In fact, RPA and software development outsourcing together has a total contract value of over $30 billion worldwide (SuperStaff 2021). 

Other outsourced IT tasks include planning and implementing digital transformation, mobile app support and management, and data center management.

 

2. Administrative

 

The administration is a foundational part of any business and will always be a popular function to outsource regardless of the year. Top staffing agencies provide highly qualified admin staff to deliver efficient and empowering administration services.

Commonly-outsourced administrative activities include telephone services, bookkeeping, event management, payroll management, and more. Companies also hire virtual assistants (independent contractors who work on scheduling appointments to complete complex administrative activities). 

The market size of virtual assistants was valued at $3,442 billion in 2019 and is predicted to grow by $44,255 million by 2027, according to a 2020 Allied Market Research survey.

 

3. Sales And Lead Generation

 

Sales and lead generation are unquestionably critical components of every business plan. Such operations, however, can be time-consuming and complicated, mainly because they require continual improvement to keep up with the ever-changing market circumstances.

So, to get more bang for their buck, businesses often outsource sales and lead-generation operations. If you’re worried about outsourcing due to extra costs, consider that utilising an in-house team requires you to recruit, train and pay another team member specifically for that function.

By partnering with an experienced staffing agency, you can gain access to the right staff ready to drive sales for your business. Not only can you avoid the expenses of recruiting, training, and management fees, but you can also save valuable time so your company can remain flexible to adapt to industry and market demands.

 

4. Competitive Research

 

The current economic landscape is competitive and requires businesses to remain on top of their game. Without competitive research, your business’s knowledge surrounding the competition is limited, resulting in a loss of revenue.

If you lack the skills, experience, and workforce to acquire detailed analysis views on your rivals, outsourcing competitive research can be a highly effective solution. In this case, a reputable vendor in this field should be able to give you a customised plan for analysing competitors and evaluating their business tactics. 

With a remote team assisting you in competitive research, you and your team can save valuable time and focus solely on the strategy that will differentiate your company from its competitors.

 

5. Project Management

 

Finding and hiring an experienced and qualified person for project management responsibilities can seem to be complex and expensive, particularly for small companies. 

But, when you choose to outsource a project manager, you have access to a larger pool of skilled and specialised individuals, typically at lower costs and without sacrificing quality.

Moreover, reputable project managers often have effective team and resource management abilities since they work with a wide range of customers in several sectors. As a result, they are typically comfortable dealing with people from different time zones, languages, and company climates.

 

Own your 2022

 

Handling a company in these times can undeniably be a time-consuming and challenging task. Many business owners are often unable to manage the complexities of responsibilities that their company requires to be effective. 

This is where finding the right staffing solutions kicks in. Hiring qualified staff for all the tasks mentioned above is the ideal solution to ensure that your business runs smoothly.

However, hiring is time-consuming and expensive. If you don’t have the budget or patience to find the right people within your company, you might want to consider outsourcing as a wise alternative.

With a reputable staffing agency, you can access the best in different fields and save your business precious time and money. Outsourcing may come in many forms, from utilising a virtual assistant to handle minor administrative work to hiring a whole team to outsource entire operations.

If you are unsure which jobs to outsource, you can discuss with your staff and ask if outsourcing can assist in specific areas. That way, your current team feels included, and you solve your staffing solutions allowing you to focus on your business.

Greys Recruitment Services has over 20 years of experience in finding the right staffing solutions catered to your business problems. Get in touch with us today and visit our web page for more information. 

 

Business Process Outsourcing (BPO) is a worldwide business phenomenon. South Africa has become increasingly popular as a BPO site worldwide due to rising manufacturing and labour costs throughout the globe. Over the last several years, MASA has grown into a staff outsourcing service in South Africa for high-end BPO services, including financial and legal services.

South Africa has been named “Offshoring Destination of the Year” twice (2016 and 2018). Also, in 2021, after three years in second place, South Africa was chosen as “Most Favoured Global Offshore Customer Experience Delivery Location.”

Many organisations have chosen South Africa as their preferred BPO location because of the numerous advantages they can leverage. This article discusses the benefits that South Africa has over other offshore locations.

 

If you would like to learn more about the benefits of outsourcing to South Africa, contact MASA today to connect with a leading temporary and permanent employment specialist in South Africa and worldwide if you would like to learn more about outsourcing solutions.

 

Cost-saving

 

Hiring workers from South Africa may save your business money. Paying them less than people in the United States, the United Kingdom, Australia, and Canada would be beneficial since labour expenses are considerably lower there.

South Africa may potentially save at least 40% – 45% on sourcing places like the United Kingdom, United States, and Australia on a continuous-state operational basis. South Africa’s attractiveness as a BPO location also removes many of the recruiting, training, and equipment difficulties that other locations face. Combining these advantages achieves savings of more than 50%.

 

Time zone advantage

 

Many other time zones are in sync with South Africa’s (GMT+2), and various European nations prefer the country’s time zone since it is in the same time zone as numerous other countries. 

South Africa’s capacity to provide high-quality, 24-hour a day, seven-day a week service at significantly lower costs attract businesses worldwide. The country’s courts can offer both big and little offshore clients in the US, Australian, and Canadian markets with nighttime or “downtime” customer support times, allowing enterprises in these regions to offer 24/7 customer service.

 

Neutral language

 

English is the most commonly spoken language in South Africa, making intercontinental communication simple. Accent neutralisation training is necessary for other BPO nations, such as Ukraine or the Philippines, because their accents are too strong.

The current overall number of English speakers in the nation is thought to be 16.5 million, with 410,000 new English-speaking employees entering the country’s labour pool every year.

Because of its large pool of English-speaking talent with neutral accents and high empathy levels, South Africa is a more appealing BPO destination.

 

Cultural alignment

 

Compared to other outsourcing destinations, such as India or the Philippines, South African staff don’t have many cultural differences with the western world. 

You will be delighted working with South Africans as you won’t have constant misunderstandings and misinterpretations due to a lack of cultural compatibility with English colloquialisms. 

People in South Africa consume a lot of American and British television shows, movies, and pop culture. This impact of western culture is very beneficial for companies looking to outsource. They will barely see a difference between a typical American or Brit from a South African employee. 

South Africans also tend to be quite good at understanding American and British speech and the nuances of those cultural norms. This understanding helps to flawlessly match outsourced South African staff and your company’s culture.  

These cultural similarities greatly influence native English-speaking markets, which mesh well with outsourcing to South Africa.

 

Infrastructure

 

In summary, South Africa’s infrastructure, as a whole, compares favourably to that of Western Europe and other developed areas in the world, making it an appealing business and investment destination.

The country’s low-cost, high-quality domestic transportation system and SEACOM fiber-optic wireless telecommunications network have helped South Africa to become an attractive outsourcing destination.

 

The large talent pool of potential outsourced staff

 

When hiring in South Africa, you won’t have problems finding the right candidate. The labour market is enormous, with over 22 million in the first quarter of 2021. Additionally, the unemployment rate is very high (32.6% as of the first quarter of 2021). 

This all offers companies a vast pool of potential employees eager to work and hold down a stable job. Moreover, South Africa shows a yearly growth of 60,000 new potential employees.

Amazon has already discovered opportunities for this destination and announced plans on hiring 3,000 people in South Africa for customer support in North America and Europe. 

 

High-quality staff

 

Due to the high unemployment rates and overall lack of opportunities, the South African labour force is well educated and motivated to work. The country produces 200,000 university graduates every year, but many of them are left jobless and with their futures in question. 

For that reason, South African talent is thankful to find financial refuge in the foreign companies that hire them. 

South Africans also make great staff as many of them are entrepreneurial-minded individuals whose problem-solving abilities are wasted in a country where there are not enough jobs. This makes them an excellent match for businesses looking for young, resourceful, and hard-working people. 

You can find talented South African employees with skills relating to any industry. This high availability of qualitative staff has been a critical reason for companies outsourcing to South Africa.

 

Where to hire South African staff?

 

We here at MASA provide outsourced staff to hire. While looking for the best candidates, we have gained experience in hiring dozens of industry specialists based in South Africa. 

We urge you not to wait any longer and contact us immediately if you grasp the significance of staff and recruiting in this country.